PhoneMacro.com Frequently Asked Questions & Contact Information
Q. Why is the customer service number not listed on your site.
A. In order to maintain the lowest long distance rate and to keep
the best possible service, the carriers have asked in our contract
to only give out the customer service numbers to actual customers
and not potential customers. If you have a question that is not
listed here, then please fill out the quick mailer form below these
example questions and a representative will get back to you shortly.
Q. I don't want to sign up on the web, can I sign up any other way.
A. Yes, you may mail or fax your order in for the following services -
just click on the forms listed here:
Unitel
OPEX
PNG
TTI Gold (4.9¢/minute, $3.95/month, $25 minimum)
TTI Package 1 (5.9¢/minute, ($25 minimum)
TTI Package 2 (5.9¢/minute , $3.95/month)
TTI Business Plan (4.25¢/minute , $25 minimum)
Q. Can I call my local phone company and switch myself.
A. These rates are only offered on the web and you should
not self-PIC yourself unless instructed to. Otherwise,
you will be charged a higher rate.
Q. How long does it take to switch my long distance?
A. It takes between 5 to 15 business days for credit approval
and for your local phone company to process the order.
Q. How can I find out if my long distance has been switched?
A. Most of the time you can call toll free 1-700-555-4141
to find out if your long distance carrier has been switched.
Dial 1-areacode-555-4141 to check on your intralata.
For OPEX you may call toll free 1-700-OPEX (6739).
Please note that long distance companies may either lease
lines or use a different marketing name than the ones
that we have listed, so please see the frequently asked
questions for the carrier that you have chosen.
OPEX frequently asked questions.
PNG frequently asked questions.
Unitel frequently asked questions.
TTI frequently asked questions.
Q. Will I be reimbursed for the switching fee?
A. Currently PNG, TTI reimburses the switching fee:
PNG
TTI frequently asked questions.
Q. I need a calling card tomorrow.
A. Click here to get an instant online card
Q. Who is PhoneMacro.com?
A. Click here for more info.
Q. I'm moving and want to specify one of the listed carriers as my long distance.
A. The rates listed are available only on-line, so you may not specify
the listed carriers as your long distance. If you do, you will most
likely be charged a higher rate.
Q. Will rates go up after I sign up?
A. Rates generally go down, but currently OPEX has a
guarantee listed on their second page of their signup form:
"The OPEX Rate Guarantee pledges that the rates quoted to you
on this site will not increase for a minimum of 1 year from
your sign-up date and will most likely never increase."
Q. What are toll free numbers?
A. Toll FREE numbers (800/888/877/866) is an optional service for
calls that are inbound to the number that you specify. Consequently,
it's toll free for the caller to call you, but you will be charged
for the call. Carriers will add the FCC payphone
charge if the call originates from a payphone. The charges for
toll-FREE numbers are listed on each carrier pages, but
most charge the same as the outbound service and some may charge
a monthly toll free surcharge if you use the service. Calls that
originate from AK, HI, Canada, PR, and USVI will cost more. You
may get a stand-alone toll free number from PNG. Kall8 allows you
to redirect your call to a foreign country allowing foreign companies
to do business in the US.
Q. What is the difference between interstate, intrastate, intralata.
A. Interstate is "state-to-state", Intralata is "local-long-distance" as
defined in your local phone book. Some states LATA's occupy the
majority of the state like those in ID, MN, MS, NV, NH, NM, RI, SD,
UT, VT, WY. Intrastate is outside of your intralata area, but within
your state.
Q. I live overseas, can I use your long distance service? What is the rate?
A. Yes, global calling cards, callback services, VOIP are
available. Click here for a listing
or Click here for a rate comparison
or Click here for Voice over IP.
Q. How does prepaid Tracfone work?
A. When you buy airtime, and activate your phone online or by calling,
then your phone will be assignd a phone number. If you forget to
redeem an airtime card before your due date, you will lose your
phone number and your phone will become inactive. However, when
you purchase and redeem an airtime card, your TracFone will be
reactivated. At this time, another wireless phone number will be
assigned to you.
Q. Will my caller ID information be available if I use Kallcents?
A. Your current caller ID information is passed thru.
Q. If I buy a toll-free number, will I get the caller ID information.
A. Most toll free numbers pass through the CallerID information of the caller.
Q. Is Kall8 service available for Hawaii?
A. Yes. There is a surcharge of 25 cents per minute added to the 6.9 cent basic
rate for a 31.9 cent per minute rate for calls originating outside the USA/48 states.
Fill out the quick mailer form below if you still need have a question.
Long Distance Rate Calculator